Jackpot City Casino is authorised and licensed by the Lotteries and Gaming Authority of Malta. Since 1988 Jackpot City Casino has been providing Australian pokie players with the very best in online pokie entertainment on the Microgaming platform.

JackpotCity Online Casino has been awarded the eCOGRA Seal of Approval. eCOGRA (eCommerce and Online Gaming Regulation and Assurance) is an independent organisation based in the United Kingdom, devoted to improving and ensuring the integrity and security of online gambling.

The eCOGRA Seal of Approval is awarded in recognition of:

  •     Fair game play
  •     Prompt payouts
  •     Player service
  •     Responsible casino conduct


Jackpot City Pokies is an affiliate website dedicated to providing the most accurate and relevant information for Australian pokie players and fans of Jackpot City.



If you require support on a casino related issue, Jackpot City’s friendly support team is ready to assist 24 hours a day, 7 days a week.

You can contact them via live chat through the casino client or via their website here: Jackpot City Support

Email support is available at: support@playersupportcentre.com

If you would prefer to talk to someone, use the following support numbers:


Australia 0011 800 1515 1516
UK 0-800-917-8547
Canada 1-800-768-1946
Switzerland 0-800-001-720
French-speaking Support +44-2033-285-996 (Not toll free)
Spain 900-994-520
New Zealand 00-800-1515-1516
Japan: Calling via KDDI: 010-800-1515-1516
Using Other Service Providers: 001-010-800-1515-1516
Calling via a mobile: 0033-010-800-1515-1516
Germany 0-800-000-3369
Austria 0-800-005-078
Italy 800-145-990
Other Regions +44-800-917-8547 (Not toll free)

Please note that calls to toll free numbers from a landline are free, but calls from a mobile phone may be charged at standard operator rates. Please consult with your mobile service provider for details.